FAQ – Frequently Asked Questions

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Our customer service is available Monday to Friday from 9:00 AM to 6:00 PM.

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We accept iDEAL, Bancontact, Direct Bank Transfers, Pay Now, PayPal, Bank Transfer, GiroPay,

Map updates are available in our web shop and are delivered on a micro SD card or USB stick. You'll receive an installation video with the package, which you can watch by scanning the QR code on the flyer with your smartphone's camera.

We recommend updating the maps at least once a year to ensure you have the most up-to-date route information.

The system must always be connected to the supplied charger during use.

1. Check that the memory card (if applicable) is inserted correctly and is not damaged.
2. Update the maps
3. Restart the system after updating the maps.
4. Check the storage space on the device and delete unnecessary files if necessary.

1. Check that the FM function is not enabled, see the video on the instruction portal.
2. Check that the volume control on the navigation system and camper is not muted or set too low.
3. Make sure the correct language and voice are selected in the settings.
4. Restart the navigation system.

1. Make sure your hands are clean and dry and that there is no protective film or dirt on the screen.
2. Perform a soft reset by turning the device off and on again.
3. Calibrate the touchscreen through the settings menus if this option is available.

Check that the GPS receiver isn't being blocked by other devices. Perform a system reset and ensure the software is up to date.

1. Perform a soft reset by turning the device off and on again.
2. Make sure you have enough free storage space. Delete unnecessary files.
3. Check for software updates and install them to improve performance.
4. If the problem persists, perform a factory reset.

1. Check whether the battery is sufficiently charged or the device is properly connected to the power supply.
2. Press the reset button to force the system to reboot.
3. Try booting the system while connected to a different power source.
4. If the problem persists, please contact technical support.

1. Check that the maps are up to date and perform a map update if necessary.
2. Try entering the address without abbreviations or try alternative spelling variations.
3. Please check that your camper profile is set up correctly so that the system can calculate routes suitable for your vehicle.
4. Please consult the manual or customer service for further assistance.

Make sure the system is in an open area, free from tall buildings or dense vegetation. Restart the system and check that the antenna is properly connected and positioned.

1. Check the power cord and make sure it is securely connected.
2. Check the power circuit fuses to see if any are blown.
3. If the problem persists, try a different power source or cable.
4. Perform a reset to rule out software issues.

Follow the included installation manual, which provides step-by-step instructions for mounting the system in your RV and connecting it to the power source.

You can find this on the manual-instruction portal by scanning the supplied QR code on the flyer with your smartphone's camera.

Most systems are designed for easy self-installation, but if you are not confident in your skills, we recommend seeking professional assistance.

Yes, most systems support multiple languages. You can change the language in the settings menu.

The system is suitable for:

• Fiat Ducato 2006 to 2021
• Citroen Jumper 2006 to 2021
• Peugeot Boxer 2006 to 2021

An original Fiat cover (Fiat art. no.: 735535319) is required.

In most cases, the camper is already equipped with the Fiat cover (Fiat part number: 735535319). We recommend always trying out the system before ordering this part. This part is available from your Fiat dealer or online (Fiat part number 735535319)

You can find this by scanning the included QR code on the flyer with your smartphone's camera. This will take you to the manual and instruction portal.

Fill it in return form which can be downloaded from our return pagePlease return the item to the specified return address, along with the completed return form. Don't forget to keep proof of postage.

You can return unwanted items within 14 days of receipt, provided they are in their original condition and packaging and have not been installed. Map updates and business purchases are excluded.

Deliveries within the Netherlands typically take 1-3 business days. International deliveries may take longer depending on the destination.

We offer free shipping within the Netherlands and Belgium for orders over €135.00. For orders under this amount, shipping costs are €8.50 within the Netherlands. International deliveries depend on the destination.